Shopping Help

We go the extra distance to ensure every transaction you make will be 100% safe and secure. We want to make sure your information is protected when purchasing eyewear, eyeglasses, sunglasses, or any other products currently offered at our store.

We use SSL software to encrypt all information before it is sent to us, to ensure personal data is transmitted through a secure channel.

Additionally, we have teamed up with McAfee Secure™ and is tested daily to pass the FBI/SANS Internet Security Test. The "live" McAfee Secure™ mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB. Click here for more details.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If, for some reason, you are held liable for these charges, we will cover the entire amount up to $50-as long as the unauthorized use of your credit card resulted through no fault of your own and from purchases made at our store while using our secure server. If you encounter the unauthorized use of your credit card, you are responsible for notifying your credit card provider. Find more information regarding our security here.

• Sale Items
• Coupons
• Free Shipping over $89
• Lowest Price Guarantee
• Complete Pair (Frame + Lens Packages)

We guarantee we have the lowest possible prices. For details, see our Lowest Price Guarantee

Request specific information about a particular product or check the current stock availability with the vendor using the product information form as explained in the instructions below.

Instructions:

1. Visit the webpage of the product
2. Select the color and size option desired. If there are multiple, please submit a separate request for each option
3. Scroll down to the Customer Service menu in the product description
4. Click the "Request Product Information" link to open the form, as shown in the example
5. Provide a reply-to email address and any specific questions in the comments section, then submit your request. If no comments are provided we will only check the current stock with the vendor.

Please kindly allow around one business day for our staff to respond after contacting the vendor.

EXAMPLE:

Product Details / Order Page:

It can be a challenge to find a frame to transfer your existing lenses to due to even slight differences in size and shape causing gaps. Additionally, the lenses which have precise optical measurements for the original frame, will not be the same in the new frame unless the fit is the same. Considering all the factors, we do not support finding glasses to fit existing lenses.
If the glasses are the same model and size as what you already have, we can only guarantee that the item will be as advertised. We cannot guarantee your existing lenses will fit into the new frames you purchase from our store. In some cases, the existing frames may have been altered to fit the lenses, so therefore, we cannot guarantee they will fit the same.

Registered Accounts

Customers who have registered for an account online will be able to see their order history and place orders with their stored information. Customer must Register Online to help prevent type-o's or mistakes.

Guest Accounts

Customers who prefer not to register for an account may place an order as a Guest during the checkout process. Guests may still access the order status information online by using the order status section, but will not be able to use any of the features associated with a registered account.